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Quality Management, Organization, Responsibilities and Information Systems


Quality Management

Customer expectations drive Freescale Quality. Our management programs and processes are designed to ensure customer satisfaction in every aspect of our relationship. Freescale’s leadership team has developed the “Freescale Way”, which defines our guiding philosophy for quality strategy, goals and new quality program initiatives. Quality review are held regularly and are chaired by the CEO with the participation of his direct staff and led by the VP of Quality. At these meetings, the CEO reviews key quality results, customer feedback reports and trends, and the status of quality improvement initiatives. These reviews enable the CEO to continually adjust corporate strategy and resources to stay on target to our customer’s needs and expectations.

The Freescale Way

The Freescale Way, is a company-wide continuous improvement effort focused on problem solving and providing the highest level of quality every step of the way. Every problem represents a challenge to quality, and every employee should be engaged in quality improvement. The “Freescale Way” focuses on problem elimination, not reduction, by putting an emphasis on understanding top problems, so that our corrective actions are targeted and efficient. Focus is placed on employee development to teach our team members to be good problem solvers and our managers to be good mentors and coaches. Everyone is empowered in the Freescale Way with an expectation of 100% participation at every level to look for ways to improve the quality of our work and workplace.

Quality Information Systems

Freescale has developed online quality tools and processes to support both operational and customer requirements. They are accessed though our internal “Quality Portal” website. The Quality Portal is the Freescale “homepage” for critical business functions such as, Global PCN, FMEA database, Change Action Boards (CAB), Customer Failure Analysis requests, internal 8D reports, and many other processes that support our Quality Management System. The system enables extensive reporting and data mining capabilities.

Quality Roles and Responsibilities


The Freescale Quality team is a worldwide organization that leads customer-critical functions within the company. The responsibilities for these core quality functions include:

  • Customer Quality: Drives identification of the root cause of quality issues and execution of product quality improvements through preventive or corrective actions.
  • External Quality: Interfaces with final manufacturing subcontractors and foundries for quality-related tasks, audits and incidents. This is the primary quality interface for outsourced products.
  • Failure Analysis Lab: Performs electrical and physical product analysis to support new product development, customer issue resolution and manufacturing effectiveness improvements. Provides an expert voice in new product development teams.
  • Field Quality: Interfaces with customers for quality-related tasks, audits and incidents and collects and summarizes customer quality data to drive improvement within Freescale.
  • Manufacturing Quality: Provides support and the voice of the customer for internal manufacturing sites regarding change management, discrepant material and product qualifications. Oversees and performs quality audit activities, provides expert knowledge with quality tools and methods and helps to ensure quality of manufactured products.
  • New Product Introduction (NPI) Quality: Drives quality into product development activities and helps to ensure that new product releases meet customer and standards requirements. These activities focus on the quality and reliability of new products, qualifies new materials and new products and performs reliability engineering for all NPI qualification definitions and new product qualifications.
  • Quality Standards and Bodies: Voices Freescale’s position and interests within industry standard bodies such as IEC and JEDEC. Communicates within Freescale industry standard trends and changes (planned or actual).
  • Quality Systems: Manages Freescale quality rules, process structure and documents. Coordinates internal and certification audits. Leads continuous improvement activities. Helps ensure that customer-specific requirements are available and understood.
  • Reliability Lab: Operates life and environmental stress labs used to validate long-term reliability of Freescale products.
  • Software Quality: Drives quality into software development activities and helps ensure that new software releases meet customer and standards requirements.
  • Supplier Quality: Interfaces with suppliers for Quality related tasks, audits and incidents. Drives supplier quality improvements and handles supplier audits, data collection and analysis and quality related items, including issues and changes.

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