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Quality Management, Organization, Responsibilities and Information Systems

Quality Management

Customer expectations drive Freescale Quality management programs and processes to help ensure satisfaction in every aspect of our relationship. The corporate quality leadership team defines quality strategy, quality goals, improvement approaches and initiatives, which are then reviewed by the corporate leadership team for validation and resource commitment. Executive quality reviews are chaired by the CEO with the participation of his direct reporting staff and led by the VP of Quality. Meetings are held every month to review key quality results, the status of quality initiatives, and new improvement opportunities.

Quality Organization

Freescale is organized in a matrix structure with technology divisions, supply chain organizations, corporate sales teams organized by regions and corporate support functions. The Freescale Quality organization is led by the VP of Quality and is structured in the following way:

  • Global division quality is focused on flawless new product introduction and software quality, as well as handling Customer Quality.
  • Manufacturing and technology is focused on the quality of manufactured products and the quality of new technologies and packages.
  • Quality labs is comprised of product analysis labs, reliability labs and calibration labs.
  • Quality Systems helps to ensure compliance of our quality processes and certification to standards such as ISO9001.
  • The Quality organization is global and provides support in each region of the world to help ensure high quality standards are met.

Quality Information Systems

A suite of Global quality information systems have been developed to support Quality processes. These tools are used by quality associates and users of quality processes within the corporation. They are accessible though the Quality Portal and they provide extensive reporting and data mining capabilities. Processes are in place to continuously drive enhancements of Quality Information Systems These improvements are led by quality client champions driving global user teams and supported by IT business analysts.

Quality Responsibilities

Responsibilities for the core quality functions include:

  • Customer Quality: Drives identification of the root cause of quality issues and execution of product quality improvements through preventive or corrective actions.
  • External Quality: Interfaces with final manufacturing subcontractors and foundries for quality-related tasks, audits and incidents. This is the primary quality interface for outsourced products.
  • Failure Analysis Lab: Performs electrical and physical product analysis to support new product development, customer issue resolution and manufacturing effectiveness improvements. Provides an expert voice in new product development teams.
  • Field Quality: Interfaces with customers for quality-related tasks, audits and incidents and collects and summarizes customer quality data to drive improvement within Freescale.
  • Manufacturing Quality: Provides support and the voice of the customer for internal manufacturing sites regarding change management, discrepant material and product qualifications. Overviews and performs quality audit activities, provides expert knowledge with quality tools and methods and helps to ensure quality of manufactured products.
  • NPI Quality: Drives quality into product development activities and helps to ensure that new product releases meet customer and standards requirements. These activities focus on the quality and reliability of new products, qualifies new materials and new products and performs reliability engineering for all NPI qualification definitions and new product qualifications.
  • Quality Standards and Bodies: Voices Freescale’s position and interests within industry standard bodies such as IEC and JEDEC; Communicates within Freescale industry standard trends and changes (planned or actual).
  • Quality Systems: Manages Freescale quality rules, process structure and documents. Coordinates internal and certification audits. Leads continuous improvement activities. Helps to ensure that customer-specific requirements are available and understood.
  • Reliability Lab: Operates life and environmental stress labs used to validate long-term reliability of Freescale products.
  • Software Quality: Drives quality into software development activities and helps to ensure that new software releases meet customer and standards requirements.
  • Supplier Quality: Interfaces with suppliers for Quality related tasks, audits and incidents. Drives supplier quality improvements and handle supplier audits, data collection and analysis and quality related items, including issues and changes.

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