Customer expectations drive Freescale Quality management programs and processes
to help ensure satisfaction in every aspect of our relationship. The corporate quality leadership
team defines quality strategy, quality goals, improvement approaches and initiatives, which are then
reviewed by the corporate leadership team for validation and resource commitment. Executive quality
reviews are chaired by the CEO with the participation of his direct reporting staff and led by the VP
of Quality. Meetings are held every month to review key quality results, the status of quality initiatives,
and new improvement opportunities.
Freescale is organized in a matrix structure with technology divisions, supply chain organizations, corporate sales teams organized by regions and corporate support functions. The Freescale Quality organization is led by the VP of Quality and is structured in the following way:
- Global division quality is focused on flawless new product introduction and software quality, as well as handling Customer Quality.
- Manufacturing and technology is focused on the quality of manufactured products and the quality of new technologies and packages.
- Quality labs is comprised of product analysis labs, reliability labs and calibration labs.
- Quality Systems helps to ensure compliance of our quality processes and certification to standards such as ISO9001.
- The Quality organization is global and provides support in each region of the world to help ensure high quality standards are met.
Quality Information Systems
A suite of Global quality information systems have been developed to support Quality processes. These tools are used by quality associates and users of quality processes within the corporation. They are accessible though the Quality Portal and they provide extensive reporting and data mining capabilities. Processes are in place to continuously drive enhancements of Quality Information Systems These improvements are led by quality client champions driving global user teams and supported by IT business analysts.