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  • Quality Management, Organization, Responsibilities and Information Systems
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Quality Management, Organization, Responsibilities and Information Systems


Quality Management

Your satisfaction is our top priority. To ensure we meet your quality standards we have created these management programs and processes:

  • Regular Quality Reviews
    • Chairman: CEO
    • Facilitator: VP of Quality
    • Attendees: CEO’s direct staff
    • Topics: key quality results, customer feedback and trends, status of quality improvement initiatives
    • CEO can adjust corporate strategy and resources to stay on target with your needs and expectations
  • The Freescale Way, a guiding philosophy for quality strategy, goals and new quality programs

The Freescale Way

Our company-wide continuous improvement effort focuses on problem solving and providing the highest level of quality.

Instead of lessening problems, The Freescale Way focuses on getting rid of them altogether. By understanding our top problems, our corrective actions can be targeted and efficient. We teach our team members to be good problem solvers and our managers to be good mentors and coaches. With the Freescale Way, everyone has the power to make changes and we expect 100% participation as we seek to find ways to improve the quality of our work and workplace.

Quality Roles and Responsibilities

Our quality team is a worldwide organization that leads customer-critical functions within Freescale. Their responsibilities include:

Customer Quality
  • Finding the root cause of quality issues
  • Working on product quality improvements through preventive or corrective actions
External Quality
  • Working with final manufacturing subcontractors and foundries on quality-related tasks, audits and incidents
  • Being the main quality point of contact for outsourced products
Failure Analysis Lab
  • Electrical and physical product analysis for new product development, customer issue resolution and manufacturing effectiveness improvements
  • Providing an expert voice in new product development teams
Field Quality
  • Working with customers for quality-related tasks, audits and incidents
  • Collecting and reporting customer quality data to drive improvement within Freescale
Manufacturing Quality
  • Acting as customer advocate for internal manufacturing sites regarding change management, discrepant material and product qualifications
  • Overseeing and performing quality audit activities
  • Giving expert knowledge, with the help of quality tools and methods, to help ensure quality of manufactured products
New Product Introduction (NPI) Quality
  • Driving quality into product development activities
  • Helping ensure that new product releases meet customer and standards requirements
Quality Standards and Bodies
  • Voicing Freescale’s position and interests within industry standard bodies such as IEC and JEDEC
  • Communicating internally, industry standard trends and changes (planned or actual)
Quality Systems
  • Managing our quality rules, process structure and documents
  • Coordinating internal and certification audits
  • Leading continuous improvement activities
  • Making sure that customer-specific requirements are available and understood
Reliability Lab
  • Operating life and environmental stress labs to validate long-term reliability of our products
Software Quality
  • Driving quality into software development activities
  • Making sure new software releases meet customer and standards requirements
Supplier Quality
  • Working with suppliers on quality related tasks, audits and incidents
  • Driving supplier quality improvements
  • Handling supplier audits, data collection and analysis and quality related items, including issues and changes

Quality Information Systems

We developed online quality tools and processes to support operational and customer needs which can be found on our internal quality portal website. The quality portal is our hub for critical business functions, such as:

  • Global PCNs
  • FMEA database
  • Change Action Boards (CAB)
  • Customer Failure Analysis requests
  • Internal 8D reports

The system has many reporting and data mining capabilities.