Sales and Support




Support Services during the Holidays and Year End

We are continuously servicing our customers during the Christmas Holidays and Year End timeframe through the Communities and Service Requests.

Our Telephone and LiveChat services for non-technical questions during the holidays are provided by our China based team mainly, opening hours are reduced accordingly from 24-Dec-2014 through 2-Jan-2014. Available languages are English and Chinese during this time.

If you require phone or LiveChat assistance, please open the table to see how the opening hours on specific days translate to your timezone.

Technical Communities Support

Freescale support engineers are actively monitoring and answering questions on the following communities:

Enter a Service Request if you are managing sensitive technical information and it can not be dicussed in public.

Create Service Request

You can also Manage Existing Service Requests Online.

Your data is protected by an e-mail address/password combination, and your Service Request number allows for easy follow-up communications.

We reserve the right to redirect your questions to the community if the Service Request does not contain sensitive private information.

For all other non-technical inquiries:

Live Chat

Freescale representatives are ready to help with your non-technical requests.

Phone

Talk or leave a message for call-back from a Freescale representative.

Phone Support

Self Help Resources

Featured Videos

What is Freescale Community?
(Video - 1:35) Need some guidance, experts advisory or simply want to share your achievements?
Parametric Selector - How to
(Video - 7:17) Identify attributes and specifications to find the device you need

Featured Resource

Our Year-End opening hours converted to exemplary cities/timezones

Location Local Timezone Name GMT Offset 22-Dec-2014 through 23-Dec-2014 24-Dec-2014 through 31-Dec-2014 2-Jan-2014
San Francisco PST -8 6am - 4pm
5pm - 1am
5pm - 1am 12am - 8am
Austin CST -6 8am - 6pm,
7pm - 3am
7pm - 3am 2am - 10am
Rio de Janeiro BRST -2 12:00 - 22:00,
23:00 - 7:00
23:00 - 07:00 06:00 - 14:00
New York EST -2 9am - 7pm,
8pm - 4am
8pm - 4am 3am - 11am
London GMT 0 1am - 9am,
2pm - 12am
1am - 9am 8am - 4pm
Berlin CET 1 02:00 - 10:00,
15:00 - 01:00
02:00 - 10:00 09:00 - 17:00
Bangalore IST 5.5 06:30 - 14:30,
21:30 - 05:30
06:30 - 14:30 13:30 - 21:30
Beijing CST 8 9:00 - 17:00,
22:00 - 08:00
09:00 - 17:00 16:00 - 24:00
Canberra EST 11 1am - 11am,
12pm - 8pm
12pm - 8am 7pm - 3am