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Quality
At Freescale we are committed to be the finest semiconductor company in the world by providing the highest levels of product quality, delivery and service, as viewed through the eyes of our customers. Freescale is passionate in our relentless pursuit of total customer loyalty by instilling a global high quality culture that results in manufacturing excellence and flawless new products.
Quality Processes
- Change Management and Customer Communication
- Continuous Improvements
- Electronic Business Process Management (eBPM)
- Environmentally Preferred Products
- Freescale Five Year Shelf Life Policy (pdf)
- Freescale Stress Test
- Problem Resolution Process
- Process Reliability and RAP Reports
- Product Analysis
- Product Qualification
- Product Traceability
- Quality Certifications
- Quality Management, Organization, Responsibilities and Information Systems
- Software Quality
- Supplier Quality Support
- Zero Defects
Additional Resources
- Getting Started
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Five Year Shelf Life Policy Change
To increase assurance of supply while maintaining the quality of our products for our customers, Freescale's finished goods shelf life is extending to five years. Customers have been notified via the GPCN process. Freescale's warranty begins at the time of shipment to the customer and remains unchanged. We're delighted that our customers will see the upside of having greater supply available for sale, without experiencing any downside in quality.
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Reliability Audit Program
To further ensure that Freescale's reliability and quality standards are met throughout a product's lifecycle, an ongoing reliability monitor has been in place for a number of years. Product family monitors are developed by identifying the appropriate device for each process family, and appropriate stress test programs are put in place. Monitor testing is completed on an ongoing cycle with test results summarised on a quarterly basis. Previous reports have been available by email for a number of years, but with continued investment in Freescale systems, these reports are now available for customers online.
Featured Video
(Video - 1:46) Freescale's Field Quality Engineering (FQE) organization is the first point of contact for any type of quality issue raised by the customer
Read More
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Quality HandbookA best-in-class resource to address all your quality questions (pdf)
- Corporate Social Responsibility Report (pdf)
