Change Management and Customer Communication

At Freescale, we operate a global change management system for changes in business and manufacturing operations and processes. This system is governed by a company-wide specification which drives compliance and control.

How Our Change Management System Works

Each change request is considered individually and reviewed by our Change Action Board (CAB) of senior engineers and managers. The Freescale Global Product Change Notification (GPCN) system, (linked to CAB) issues a formal notification to our customers if the change affects fit, form, function or reliability.

Change Action Board (CAB)

Before evaluating a proposed change we look at the potential impact. Key questions asked by the CAB include:

  • What are the risks, if any, associated with this change?
  • What are the evaluation/qualification plans to mitigate risks?
  • What criteria are proposed to determine if the evaluation is successful?
  • Does the change affect form, fit, function or reliability?

After formal acceptance of the evaluation plans, the responsible engineering or production teams will execute to those plans and return for a CAB review of the evaluation/qualification results. The CAB must approve in order to move forward with the change.

Product Change Notices

We communicate any change which may affect the fit, form, function or reliability of a product through our Product Change Notices (PCNs) 90 days before implementation.

All notifications include summary information, effective date, impacted part numbers, and contacts for additional information.

Customer Acknowledgement

Notifications contain a Web link to submit a service request which may be used to acquire further information, obtain clarification, or object to a PCN. According to JEDEC Standard JESD46, lack of acknowledgment of the PCN within 30 days will be considered acceptance of change.

The GPCN and CAB system are directly linked, creating a closed loop change management process. The product or process change cannot be implemented without the notification reaching the effective date and having any service requests addressed.

Product Obsolescence Policy

When a product is scheduled to be made obsolete we offer a Life Time Buy (LTB) opportunity. We allow a minimum of 6 months, after notification, to place an order plus 6 months for delivery.